Center For Orthopaedics

After branching out from a larger medical group, The Center for Orthopaedics (CFO) was faced with complex administrative processes and lengthy patient visits and needed a turnaround to better serve its substantial daily patient volume. Connect Strategic Partners intervened with targeted technological solutions and process optimizations. By proactively assessing workflow and clinic needs, we were able to assist CFO in the selection and implementation of a new electronic health record and establish their business office. The Center for Orthopaedics drastically reduced provider documentation time from over a week to just one day. This, combined with our strategic consulting, streamlined patient flow, halving appointment times and significantly improving the patient experience. Financially, the Center for Orthopaedics achieved a 38% reduction in Days Accounts Receivable and hit a 99% clean claims rate, a testament to the efficiency of the new EMR coupled with newly designed workflows and staffing models. Bonnie Cappo, Center for Orthopaedics Practice Manager, lauded the enhancements in revenue metrics, reflecting the success of our comprehensive, efficiency-driven approach.