The Orthopaedic Center of the Virginias (OCV) serves a widespread community in Princeton, WV, enhancing orthopaedic care through a comprehensive range of services. Under our consulting partnership, OCV undertook a strategic overhaul aimed at refining practice efficiency and amplifying patient satisfaction. This initiative focused on modernizing patient management workflows and integrating technology platforms to support streamlined care delivery.
The practice redesign yielded remarkable improvements in operational efficiency. Patient cycle times saw a dramatic 74% reduction, with the check-in and registration process cut down from one hour to just 20 minutes. Moreover, the implementation of a single-visit surgical scheduling model significantly minimized cancellations and contributed to a more fluid patient experience.
Financially, OCV experienced a considerable uplift. They achieved an 85% increase in point-of-service collections and a reduction in days in accounts receivable from 115 to 57.
